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Enterprise Systems Experience

20+ years architecting mission-critical telecom infrastructure

Virsae Monitoring System

Lumen Technologies

Spearheaded setup of enterprise service management monitoring for Avaya and Cisco equipment. Designed custom dashboards for NOC and engineering teams to monitor call quality, alarms, and voice servers.

System Monitoring Dashboard Design Voice Quality

Enterprise PBX Consolidation

AICPA

Successfully consolidated 5 separate PBX systems into a single unified system with 4 remote sites, enabling centralized administration. Eliminated redundant voice mail systems and maintenance overhead while creating comprehensive disaster recovery plan for voice calls, DID routing, and toll-free services.

System Consolidation Remote Administration Cost Reduction

Call Center Transformation

AICPA

Rewrote translations from scratch for corporate call center, removing complexities to create a uniform system. Eliminated IT staffing calls and enabled independent scheduling by call center management.

System Redesign Process Optimization Cost Reduction

Expert Routing System

Converge One

Created intelligent tool to identify technical employee expertise and route support calls efficiently. Streamlined processes, reduced wait times, and motivated employee training through smart PBX routing.

Intelligent Routing Efficiency Skills Matching

Critical Base Recovery

Tyto Athene

Resolved major U.S. military base communication failure, restoring communication across base and airfield within 5 minutes per building. Diagnosed and fully repaired within 6 hours under pressure.

Crisis Management Rapid Response DoD Clearance

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